Digital Coin Buy Support
Please find the answer to your question in our FAQ below. If you are unable to find it, you can send a request to our support team by submitting the form.
How do I buy cryptocurrency on your website?
First you will need to sign up for an Digital Coin Buy account which you can sign up here.
Is there a fee for signing up?
No, it is completely free to register for an Digital Coin Buy account.
How can I pay for cryptocurrencies?
You can buy cryptocurrencies using your credit card. We accept Visa and Mastercard.
Why does my credit card need to support 3D-Secure?
We are only able to accept Visa and Mastercard’s that are 3D-Secure (3DS). Unfortunately if your credit card is not 3DS enrolled, you will have to contact your card provider.
3DS is an authentication step that helps prevent fraud when you make online card purchases. MasterCard may refer to 3DS as “MasterCard SecureCode” and Visa as “Verified by Visa”.
What are the purchase limits?
The Maximum limit per transaction is $5,000 USD. Maximum Daily purchase allowed is $5,000 USD and Weekly (rolling 7 days back) limit is $10,000 USD.
Why I did not receive the amount quoted on checkout?
Amount shown on checkout is an estimate. You may receive a slightly less or more, as a result of fluctuating prices between order time and final confirmation of your payment.
Why was my account not approved and verified?
Unfortunately we are not able to accept clients in certain states in the USA and select countries. If you have verified in a country or state that we are unable to service, you will receive an email
notifying you after you complete the verification process.